OUR SERVICE

Solution Proposal

Yuantian is proud to provide a wide range of mattress machinery and technology solutions for individual production application scenes, such as spring making, cover sewing, edge taping, packing and more.

Whenever you get a request or trouble in your current mattress production, our professional solutions will be proposed with any of your information as follows:

• A list based on accurate requirement analysis.
• A description on your production output requirement.
• Other information of your mattress production request.
• A request for process upgrading or replacement.
• A specified requirement of your finished product.

Order Confirmation

As soon as your request is received, Yuantian regional sales manager who have good mattress machinery knowledge-basis, will contact you immediately to have a closer follow-up and accurate understanding of your request.

Under the professional analysis and evaluation of your request by Yuantian professional technical support team, our sales manager will send you a precise professional quotation proposal for your confirmation.

Once the proposal is confirmed, a final sales order will be submitted for your approval  and confirmation with the items listed as follows:

• Necessary order relative Information.
• Terms of payment, delivery, lead-time and warranty.
• A confirmed product list with pricing.
• Other agreed clauses e.g., technical support.

As soon as the sales order is signed by both parties and the agreed down-payment transaction is received at Yuantian assigned bank account, the order fulfilment will start immediately in Yuantian internal order system.

Order Delivery

At Yuantian, every trust from our clients drives our commitment to fulfilling promises. Upon order confirmation, we swiftly activate an efficient response mechanism, coordinating packing, boxing, and shipping to ensure each mattress machine arrives with the dedication of our team.

Our rigorous packaging standards reflect our commitment to quality and safety. We employ high-strength, shockproof, and moisture-resistant materials, ensuring comprehensive protection for all components. Each item is carefully encased to withstand transportation challenges, guaranteeing intact delivery.

• BOM checking with specifications & standard.
• Pre-implementation trial run before Exit-work.
• Final package, labels, certificate and shop drawings, etc.
• Safety & performance testing of individual units.
• Parts & component inspection by a packing list.

Our specialized team collaborates seamlessly, using advanced equipment for secure loading and meticulously planned transportation routes. Every phase is monitored to ensure safe and timely delivery.

Choosing Yuantian means opting for professionalism and reliability. We demonstrate service efficiency through rapid responses, reinforce safety with meticulous packaging, and uphold delivery commitments. Each shipment embodies our respect for client trust and our pursuit of excellence. We look forward to collaborating with clients to create value and achieve mutual success.

Implementation Support

Yuantian well understands that the implementation of safety and efficiency plays an important role in the process of new mattress production line setup or the retrofitting of existing plant, especially for an international machinery deal.

However, in practice there is usually only very little time for implementation. How does Yuantian perfectly solve most of the troubles might appear during the field implementation service?

Here listed the essential of Yuantian implementation support as follows.

• Local team with fast reaction and execution capability.
• Excellent Pre-implementation trial run before Ex-work.
• Consistent and effective technical training program.
• High-efficient teamwork procedure of Yuantian culture.
• Precise fiend pre-measurement and analysis before solution.
• Sufficient parts, tools & instruction preparation in advance.
• HQ experienced technical experts ready for 24-hour online support.

After-sale Warranty

Yuantian fully understands that every minute of machine downtime impacts your company’s bottom line. Yuantian provides 24-Hour Online Technical Support to help you prevent or reduce downtime and keep production running smoothly.

When you connect, we can instantly access detailed data on your machinery, perform remote diagnostics and recommend the right fix, often within minutes. If complex needs arise, our technical support professionals also make time to give you the support and service you need.

Our service professionals can help you:

• Remote diagnose and troubleshoot.
• Identify & replacement of defective parts.
• Routine and preventive maintenance guidelines.
• Assess & optimize machine performance.
• Professional training for technical support.
• Further upgrading solutions for capacity or capability extension.