Customer after-sales service process:

Whether by phone, by email, or on-site, you can count on us to ensure continuous operations and availability of equipment and services at any time. Contact us to get support now.

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Method one:

1. Feedback us about the problems of machine by phone call or email to our sales.
2. Salesperson submit customer service requests on cloud platform and a service order will be created.
3. Then the service order will be transferred to our after-sales service department, and our technical staff will reply and give solutions by photos or videos guidance within 24 hours.
4. If the issue still hasn’t been solved that judged by our technical staff, our technical staff will submit the application for business travel on cloud platform, then our sales will negotiate and confirm the business travel cost with customer.
5. When our technical staff serve on site, we will keep record of on site processing and upload site photos or videos on cloud platform.
6. When the service is complete, our sales send a service link via cloud platform and invite customers to confirm and evaluate the service satisfaction.

Method two:

1. Customer logs into “YUANTIAN Machine Managing Cloud Platform” to make a service request and feedback us about the problems of machine, then a service order will be created. Afterwards, our sales receive and reply it within 1 hour.
2. The service order will be transferred to our after-sales service department, and our technical staff will reply and give solutions by photos or videos guidance within 24 hours.
3. If the issue still hasn’t been solved that judged by our technical staff, our technical staff will submit the application for business travel on cloud platform, then our sales will negotiate and confirm the business travel cost with customer.
4. When our technical staff serve on site, we will keep record of on site processing and upload site photos or videos on cloud platform.
5. When the service is complete, customer confirms and evaluates the service satisfaction through cloud platform.

Method two:
FAQ

We will provide professional service advice to all users.  Please contact us at any time. 

Q
How to buy the commodity?
A
Just place an order in the sales department.
Q
What are the terms of trade quoted?
A
FOB Foshan.
Q
Is FOB shenzhen all right?
A
That all right,but the related difference in trailer costs is for the account of the customer.
Q
What are your payment terms?
A
Payment is mainly made by telegraphic transfer. 30% deposit should be paid in advance and the remaining 70% should be paid before delivery.
Q
Will L/C be accepted?
A
Yes, but only with a deposit.
Q
What are the specific parameters of the machine?
A
The salesman will send you the parameters, pictures and videos of the machine when sending the quotation.
Q
How long will the delivery period be?
A
About 30 days after receiving the deposit.
Q
Will you give me free parts?
A
Vulnerable parts are given away free of charge when the machine is shipped.
Q
May I see the list?
A
Yes.
Q
Do you have a list of wearing parts?
A
Yes, it's in the instructions.
Q
Can you give us a better price for the machine?
A
Please let us know which machine you decide to buy, we will apply for the best price for you!
Q
Can I be your agent or distributor?
A
Of course. We welcome agents, dealers, distributors and showrooms, but due to the protection policy for existing dealers, please discuss with us before acting.
Q
What is the machine's package way?
A
Package by the wood container.
Q
How long has the company been in business?
A
35 years.
Q
What is your company's main distribution area?
A
Europe, southeast Asia, Africa, America.