Whether by phone, by email, or on-site, you can count on us to ensure continuous operations and availability of equipment and services at any time. Contact us to get support now.
1. Feedback us about the problems of machine by phone call or email to our sales.
2. Salesperson submit customer service requests on cloud platform and a service order will be created.
3. Then the service order will be transferred to our after-sales service department, and our technical staff will reply and give solutions by photos or videos guidance within 24 hours.
4. If the issue still hasn’t been solved that judged by our technical staff, our technical staff will submit the application for business travel on cloud platform, then our sales will negotiate and confirm the business travel cost with customer.
5. When our technical staff serve on site, we will keep record of on site processing and upload site photos or videos on cloud platform.
6. When the service is complete, our sales send a service link via cloud platform and invite customers to confirm and evaluate the service satisfaction.
1. Customer logs into “YUANTIAN Machine Managing Cloud Platform” to make a service request and feedback us about the problems of machine, then a service order will be created. Afterwards, our sales receive and reply it within 1 hour.
2. The service order will be transferred to our after-sales service department, and our technical staff will reply and give solutions by photos or videos guidance within 24 hours.
3. If the issue still hasn’t been solved that judged by our technical staff, our technical staff will submit the application for business travel on cloud platform, then our sales will negotiate and confirm the business travel cost with customer.
4. When our technical staff serve on site, we will keep record of on site processing and upload site photos or videos on cloud platform.
5. When the service is complete, customer confirms and evaluates the service satisfaction through cloud platform.
We will provide professional service advice to all users. Please contact us at any time.